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Shipping and Returns Policy

Shipping

CAE Blue Phantom strives to process all orders within 24 hours of receipt, as stock levels allow. However due to the COVID-19 pandemic and our recent operations transition, please allow lead time of 90 days for all orders. If you have not received a shipping confirmation within 90 days, please contact our sales dept at 866-233-6384 or 941-377-5562, opt 1

Returns

CAE Blue Phantom is pleased to offer a 30 day money back guarantee. If you are not satisfied with your purchase for any reason within 30 days of receipt of the product, please contact our customer service department at bluephantomsupport@cae.com for a Return Material Authorization (RMA) number. Please return the product within 10 days of issuing the RMA.

Warranty

CAE Blue Phantom takes pride in its quality design and manufacturing standards. Our products are guaranteed for 1 year from purchase date against any defects in workmanship or materials. This warranty does not cover damage incurred through use not consistent with the product design, or by improper storage or care techniques. Failures resulting from alteration, accident, misuse, vandalism, or neglect are not covered under this warranty. This warranty does not extend to any products used in violation of written instructions.

During the warranty period, a defective part or product will be replaced with a new or reconditioned part or product, depending on the availability at the time. Some products may need to be evaluated in house to determine eligibility for warranty coverage. Please contact bluephantomsupport@cae.com for warranty questions.

We are committed to providing you superb products and uncompromising customer service. Please do not hesitate to contact us if we can help you in any way at bluephantomsupport@cae.com

  • Technical Support: bluephantomsupport@cae.com

Copyright © 2015 Blue Phantom.