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Frequently Asked Questions

How durable are your phantoms?

You can expect tremendous durability of your Blue Phantom ultrasound training model. Blue Phantom products have an indefinite shelf life and do not require any special storage or refrigeration. Blue Phantom’s proprietary tissue simulation materials are designed to withstand thousands of needle and catheter cannulations without image degeneration or leaking.

How Realistic are your phantoms?

Blue Phantom models are designed to be the most realistic and durable models available anywhere. We put tremendous effort into matching the ultrasound imaging characteristics for the specific imaging scenario we are simulating.

How can I be confident in my purchase?

It is of the utmost importance to us here at Blue Phantom that our customers are confident in the purchase of our products. We work to accomplish this in 3 ways:

  1. Provide you with an unconditional 30 day money back guarantee. You can return any product you purchase from us within 30 days for a full refund.
  2. We attend national conventions throughout the year where you can experience our products first hand. Major ultrasound companies purchase our products for education and demo so our products can be frequently found at regional conferences as well.
  3. We will gladly provide you with a list of clinicians and corporate contacts who are using our products within your specialty so they can share their experiences with you. Also, our testimonial page offers unedited input from our customers, it is a great place to start. Please contact us if you would like us to connect you to others using our products at customersupport@bluephantom.com or (425) 881-8830.

If I don’t see exactly what I want, can you make me a custom phantom?

Yes. We would be happy to work with you to design, develop and manufacture custom models.

Does Blue Phantom have international offices or distributors?

Blue Phantom does not currently have any international offices; however we do have a list of distributors. You can find out more by calling customer service at (425) 881-8830 or email us at customersupport@bluephantom.com.

Do you have a sales representative that can show us your product?

We want you to be absolutely confident in your purchase and would be glad to help you. Please see the answer to the question “How can I be confident in my purchase?”

How many times can the insert be penetrated with needles before needing to be replaced?

You can expect tremendous durability of your Blue Phantom ultrasound training model. Blue Phantom’s proprietary tissue simulation materials are designed to withstand thousands of needle and catheter cannulations without image degeneration or leaking. Our customers continuously tell us how pleased they are with our durability; citing years and thousands of uses without requiring replacement parts.

What sized needles and catheters do you recommend we use on our Blue Phantom model?

We recommend that you utilize sharp, unbent 18 – 21 gauge needles and corresponding catheters. Users should avoid using dull and/or bent needles because they can cause stubborn needle tracks from being reabsorbed from the tissue simulation material. Needles should be replaced every 8 - 10 uses to make sure that they are sharp.

What types of ultrasound systems are compatible with Blue Phantom training models?

All medical ultrasound instruments can be utilized with our ultrasound training models.

  • Technical Support: bluephantomsupport@cae.com

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